CONSIDER THE FOLLOWING
Each Blonde & Burl Wood Co. piece is made by hand, one at a time.
Every tiny piece of wood & each pour of resin holds its very own characteristics meaning no two pieces will ever be truly duplicated or match exactly.
This is what makes these pieces so damn cool.
Every live edge is so unique.
I do my best to eliminate tiny flaws, like bubbles & scratches, but the reality is not everything can be crafted to absolute perfection. I'm making this with my own damn hands, ya'll. Please embrace life’s tiny imperfections when purchasing your Blonde & Burl Wood Co. items.
Also - this small business is run by one single person.
My husband helps sometimes but only with tool stuff.
SHIPPING & HANDLING
I do not offer local pick up.
Please allow 5-7 business days for your order to be processed & fulfilled.
USPS First Class Mail is my preferred method of shipping.
First Class Package is $4.99. Priority Mail is available at checkout for $8.99. Purchases over $75 dollars are eligible for free shipping.
Blonde & Burl Wood Co. is not responsible should incorrect information, like addresses, be input by the customer causing for delayed or no delivery.
Most packages will return to seller thru USPS. If package is returned the customer must purchase new shipping to create correctly addressed label.
I am not responsible for packages lost within USPS. I can help by creating a lost package report but these are not always successful.
RETURNS & EXCHANGES & DISCOUNTS
Discounted items are FINAL SALE. No returns or exchanges are eligible if the item was purchased with a discount code or through a promotional sale.
Shipping costs are non-refundable.
There is zero profit in shipping these days so there is nothing to refund.
Returns can be made for store credit. Store credits are issued in the form of electronic gift cards. Shipping of any returns is the responsibility of the customer.
Custom orders are not eligible for discounts or returns.
Custom orders typically have a minimum of a two week turnaround time.
All custom orders are shipped thru Priority Mail to ensure proper delivery.
I have the right to refuse any work I can't reasonably complete or am not interested in creating. I'm an artist.
If repair is at all possible, items can be mailed back to me at customers expense. Email firstname.lastname@example.org to discuss the possibility of repairing your item.
Email email@example.com with any questions.
Instagram or Facebook messages regarding damage issues and exchanges will not be accepted.